Keystone Announces Progress on Data Breach Response: All Shipments Halted; Shipping Information Retention Period Reduced to 90 Days

As reported by Shenchao TechFlow on October 30, according to a statement posted on the official X account of Keystone hardware wallet, Keystone has updated its previously promised remedial measures. The retention period for shipping information has been reduced from 180 days to 90 days, effective immediately. After receiving their orders, users may contact customer support to request immediate deletion of the relevant data. The team has sent emails to all affected users via support@keyst.one and paused all shipments. All partner warehouses, including Amazon fulfillment centers, have begun isolating affected devices. The team is also continuously improving the security of the affected-user lookup page based on user feedback.

Keystone also reminded users to guard against phishing attacks. Incident-related emails will only come from support@keyst.one, and users should verify the sender each time. The official team will never request recovery phrases via email, direct messages, or phone calls. If users receive messages urging them to take immediate action, they should first verify with official channels. Keystone said it will publish follow-up measures in the coming days and apologized to users again.

Source: Shenchao TechFlow